Frequently Asked Questions (FAQ)
1. General Questions
What is matcha?
Matcha is a finely ground powder made from specially grown and processed green tea leaves. It is known for its vibrant green color, rich flavor, and numerous health benefits.
How is matcha different from regular green tea?
Unlike regular green tea, where leaves are steeped and discarded, matcha involves consuming the entire leaf, providing more nutrients and a more concentrated flavor.
2. Product Questions
What types of products do you offer?
We offer a variety of matcha grades, including ceremonial grade for traditional tea preparation, culinary grade for cooking and baking, Hojicha and Genmaicha variants.
Are your matcha products organic?
Yes, our matcha is certified organic, sourced from trusted farms and halal.
How should I store matcha?
To maintain freshness, store matcha in an airtight container in a cool, dark place. Avoid exposure to light, heat, and moisture.
3. Ordering and Shipping
How do I place an order?
You can place an order through our linkedtree by selecting the desired platform and products, adding them to your cart, and completing the checkout process.
Do you ship internationally?
Not for now.
What should I do if I have issues with my order?
If you encounter any problems with your order, please contact our customer support team at hellogyoen@gmail.com.
4. Preparation and Usage
How do I prepare matcha tea?
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Sift 5g of matcha powder into a bowl.
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Add Pour 50-60ml of water at 70-80°C.
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Whisk vigorously in a M or W motion until frothy.
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Enjoy as is or add milk for a matcha latte.
Can I use matcha for cooking?
Yes! Culinary-grade matcha is perfect for recipes like smoothies, baked goods, and desserts.
5. Additional Support
How can I contact customer service? You can reach us at:
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Email: hellogyoen@gmail.com
Do you offer wholesale or bulk purchasing options?
Yes, we provide wholesale options for businesses. Please contact us for more information.